At Fratermusic we are committed to ensuring that your personal information is protected and not misused.
ALL THE INFORMATION ABOUT THE DATA WE COLLECT AND HOW
1. INTRODUCTION
At Fratermusic we are committed to ensuring that your personal information is protected and not misused.
In this document we explain who is responsible for the processing, for what purpose your personal information will be treated, the legitimacy for the treatment, how we collect it, why we collect it, how we use it, what rights it assists you and also the processes set up to protect your privacy.
By providing us with your personal information and using our sites, we assume that you have read and understood the terms related to the personal data protection information exposed. Fratermusic is responsible for complying with applicable national and European data protection law and aims to process your data lawfully, fairly and transparently.
2. RESPONSIBLE FOR TREATMENT
The definition of controller is described in the General Data Protection Regulation and is as follows:
Data controller or controller: The natural or legal person, public authority, agency or other body which, individually or in conjunction with others, determines the purposes and means of processing personal data.
3. PURPOSE OF COLLECTION OF YOUR PERSONAL INFORMATION
The main reason why we collect your personal information is to facilitate and improve the service you expect from us as a customer.
We collect your personal information to manage purchases, orders or requests you make to us through our web pages or applications, by phone or paper.
The main purposes we identify at Fratermusic are:
- Facilitate customers to pay for any product or service provided by Fratermusic;
- Managing the procurement of Fratermusic products or services, including distance selling, shipping and returns management.
- Create and manage a single registration personal account to be used to purchase products or services on any Fratermusic web page;
- Channel information requests, suggestions and customer complaints for their management and resolution;
- Research to improve our services;
- Market research and commercial surveys, consumer habits reports, statistical data and market trends, with the aim of providing you with products and services that may be of interest to you;
- Conduct profiling and analysis of our customers’ behavior when using our website or applications;
- Keep you informed of the latest products, offers, opportunities, etc., but only if you give us your consent. The usual channels we use are: email, postal mail, telephone, SMS, push message;
- Management for the refund of VAT applied to purchases of non-resident tourists in the European Community;
4. WAYS TOGATHERING THE INFORMATION
We collect your personal information in a variety of ways, in some cases being provided to you by yourself, in other ways collected by other means. We explain to you the different ways of collecting information.
Information provided by you:
When you visit our website, when you contact us via email or telephone, when you hire a service, when you fill out a form, etc., you provide us with your information. In any case, at the time of collection you will be informed of the controller, the purpose of the controller, the recipients of the information and how you may exercise the rights granted by the applicable data protection legislation.
Generally, the personal information you provide to us is: name, address, tax ID, email, contact phone, payment details and purchase history. In special cases and depending on the purpose and intended use of your data, information about personal, academic and professional characteristics, employment details, business information, social, economic, financial and insurance circumstances, transfers of goods and services may be collected.
Information collected on your visits to our sites
We collect and store limited personal information and anonymous global statistics from all users who visit our sites, whether that information is actively provided by you or by browsing our website. The information we collect includes the Internet Protocol (IP) direction of the device you are using, the browser you are using, its operating system, the date and time of access, the Internet direction by which you accessed our websites and also information on how you use our pages.
The information collected is used to know how long it takes to load the website, how it is used, the number of visits to different sections and the type of information that most attracts visitors. It also helps to identify if the site is working properly and, if it finds faults or errors, fix them faster by improving their performance so that they can offer better service to all users.
This information is collected via cookies, for more information see our Cookie Policy.
Social networks
Social networking is becoming more and more common and Fratermusic is no exception as it is present in most social networks and this is another way to contact you.
The information we collect through social networks sometimes includes personal information that is available online and publicly. We always make sure that all information used is correctly or anonymously assigned to its source.
These social networks probably have their own privacy policies, which will explain how they use and share your personal information. We encourage you to review the social networking privacy policies you use to ensure that you agree with the way your personal information is collected and shared.
5. LEGITIMATION FOR TREATMENT OF PERSONAL INFORMATION
The legitimacy for the processing of your data is as follows:
- fulfillment of a contract and / or business relationship;
- compliance with different legal obligations;
- legitimate interest, for example: security reasons, fraud prevention, improvement of our services and products through market research, request management, consultation or possible complaints;
6. HOW TO CHANGE CONTACT
You may modify the way we contact you with information about our products and services by:
- emailing completed form and copy of your Citizen Card to info@fratermusic.com;
- through the telephones 220 827 882 or 933 126 188
- sending request and copy of Citizen Card to:
Rua 1. Urb. Engenho Velho. Lote 87, Nº 903
4535-506 São Paio de Oleiros
Santa Maria da Feira, PORTUGAL
7. WHO WE COMMUNICATE YOUR PERSONAL INFORMATION
If you have given your consent, the information you provide to us will be communicated to Fratermusic, previously identified, to treat it in accordance with the purposes described above.
In some cases it will be necessary for us to communicate the information you have provided to us in order to provide you with the requested service, for example: logistics, transportation and delivery services; etc.
There are also companies that provide us with other services such as: information technology (information storage and processing), financial, auditing, etc. These third parties only have access to the personal information necessary to carry out their task. They are required to keep the information confidential and may not use it in a different way than we requested.
In all cases Fratermusic assumes responsibility for the personal information you provide us and we ask third parties with whom we share your information to apply the same degree of protection to you.
In the same way your personal information will be available to the Public Administrations, Judges and courts, to fulfill possible responsibilities arising from your treatment.
8. LINKS TO THIRD PARTY SITES
If there are links to sites that are not produced or controlled by Fratermusic, you will be informed as Fratermusic does not control such sites or how they collect and use your personal information, nor is it responsible for their content.
Surely these sites have their own privacy policies, which will explain to you how they use and share your personal information. We recommend that you review the privacy policies of these sites before using them to ensure that you agree with the way your personal information is collected and shared.
9. HOW LONG WE STORE YOUR PERSONAL INFORMATION
We only store your personal information for the period necessary to use it according to the purpose for which it was collected and the legal basis for processing it in accordance with applicable law. Your data will be retained for as long as there is a contractual and / or business relationship or until the right to object, limit and / or delete them is exercised.
In such cases we will keep the information properly locked out, without using it in any way, as long as it may be necessary for the purpose of declaring, exercising or defending a right in legal proceedings.
10. HOW YOU CAN EXERCISE YOUR RIGHTS
You have the right to control the personal information we collect, so we also make sure that it is accurate and true.
You have the right to access your personal information as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer needed for the purposes for which it was collected.
In certain circumstances and for reasons relating to your situation, you may object to the processing of your data. Your personal information will no longer be processed for the purposes it has opposed. You may also exercise your right to limit the processing of your personal information by requesting us to retain it.
If technically possible, you may request the portability of your data to another controller.
When exercising some of the aforementioned rights, we reserve the right to retain the data solely for the purpose of declaring, exercising or defending a right in legal proceedings.
For the exercise of these rights or any additional data protection concerns you may contact in writing to:
Rua 1. Urb. Engenho Velho. Lote 87, Nº 903
4535-506 São Paio de Oleiros
Santa Maria da Feira, PORTUGAL
or by email to info@fratermusic.com; or by telephone, to the numbers 220 827 882 or 933 126 188, through authentication and proof of identity of the data subject.
Please be advised that you may file a complaint with the National Data Protection Commission if you believe that your rights have not been properly met. For more information you can consult: https://www.cnpd.pt.
11. HOW WE PROTECT YOUR PERSONAL INFORMATION
We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy. These measures are reviewed periodically. We protect your personal information through the use of a combination of physical, computer or logical security controls, including access controls that restrict and administer the way your personal information is processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures provide for the possibility of being asked to provide proof of identity before sharing your personal information with you.
We are especially committed to ensuring you the highest level of security and protection of the confidentiality of the personal information you provide to us. To do this, business transactions are performed on a secure server scope according to Secure Socket Layer (SSL) protocol.
If you have trouble accessing any part of our site, it may be due to your browser model or version or the setting of your browser options.
The Internet is a means of communication that also makes it possible to conduct business transactions across the network, so one of the main concerns of users using it is the security of data on the network.
E-commerce transaction is the whole process of making a business agreement including contact between both parties: customer and company. The aspects that should bring the whole business transaction together are:
- Authentication that guarantees us the individual or collective personality with which we communicate;
- Integrity, ie the content of communication between both parties cannot be modified;
- Confidentiality, which ensures that no unauthorized person can know the content of the communication.
12. CHILDREN DATA
Fratermusic web pages, applications, and products are not typically targeted at minors, although we may sometimes run campaigns for this age group. However, we do not deliberately collect personal information from minors without the permission of a parent, or someone responsible for the child.
If you are a minor, please do not attempt to register as a user on our sites or applications. If we detect that by mistake we have obtained personal information from a minor it will be deleted as soon as possible.
13. RECOMMENDATIONS AND PRECAUTIONS
These are some of the precautions we advise our clients:
- Do not share your username or password with anyone;
- Not pointing in easily accessible places, eg computer, calendar, etc .;
- Always use our SSL security system;
- Always close your browser session after accessing a security zone or entering your username or password.
14. MODIFICATIONS TO THIS DATA PROTECTION INFORMATION
We will review and update data protection information on an annual basis or when changes are made to the law or any procedure for processing your personal information, indicating the date of the last update and its contents.
If you are a registered user and have given us your email or mobile phone number, we will inform you of the changes made. If necessary, we will renew your consent confirming that you are in agreement with the modifications.
This data protection information was reviewed and updated as of May 2019.
15. CONTACT
If you have any questions, comments or suggestions about how we use personal data, you can send an email to info@fratermusic.com.
